FAQ's

1. How will I receive confirmation of my order?

   • Once your order is placed, you'll receive a confirmation email containing your order details and a unique order number. You can also check your order status by logging into your account.

2. What payment options are accepted?

   • We offer a variety of secure payment methods including credit/debit cards, Apple Pay, Google Pay, and Shop Pay for your convenience.

3. Is my payment information kept secure?

   • Rest assured, your payment details are encrypted and processed securely. We prioritize the protection of your personal and financial information for safe transactions.

4. What is the estimated delivery time for my order?

   • Delivery times vary based on your location and selected shipping method. You'll receive an estimated delivery timeframe at checkout and in your order confirmation email.

5. Can I make changes to my order?

   • If you need to update your order details such as the shipping address or items, please reach out to our customer support team promptly. We'll endeavor to accommodate changes before your order is fulfilled.

6. How can I cancel an order?

   • If you need to cancel your order, please contact our customer support team with your order number as soon as possible. We'll assist you in canceling your order if it hasn't been processed for shipment.

7. What if the product color differs from the image?

   • While we strive for accurate product representations, slight color variations may occur due to screen settings. If you're dissatisfied with the color, please refer to our return policy for options.

8. What are your exchange and return policies?

   • We offer straightforward exchange and return policies within a specified timeframe. If you're not entirely satisfied with your purchase, you can initiate an exchange or return following the guidelines outlined in our returns policy.

9. What should I do if my product arrives damaged?

   • In the unlikely event that your product arrives damaged or defective, please contact our customer support team immediately with detailed information and photos of the damage. We'll promptly assist you with a replacement or refund.