TERMS & CONDITIONS
The terms and conditions outlined below regulate our interaction and your usage of our website.
Returns & Exchanges:
Zetaish believes in putting customers first! If you wish to exchange or refund your purchased item, our dedicated Customer Services team is ready to assist you.
For Domestic Orders:
- Eligibility: All products from www.zetaish.com can be exchanged or refunded within 10 days of delivery if they arrive damaged, in the wrong size, or are incorrect.
- Conditions for Exchange or Refund: Items must be unused, unwashed, with all tags intact, and in their original packaging. Please note that items used for photoshoots may not include extra fabric or embellishments unless specified on the website.
- Exchange or Refund Process: Notify us of your exchange or refund intention within 10 days of delivery. Share your tracking details and order number with our customer services team via phone or WhatsApp. Our representative will provide you with the return address in Lahore. Please note that shipping costs are to be borne by the customer.
- Refund Policy: Refunds are issued in the form of a one-time-use "coupon". For credit card transactions, the refunded amount will be returned to the original card.
- Cancellation Policy: You can cancel your order before it's processed. Zetaish reserves the right to cancel orders due to various reasons such as stock unavailability or payment issues.
For International Orders:
Reporting Damaged Items: Contact our customer services team with your order number and images of the delivered item showing the visible issue for evaluation.
Additional Notes:
- Processed or dispatched orders cannot be edited or cancelled.
- If you refuse delivery or customs hold your parcel, we're not liable for refunds.
Refunds are only possible for cancelled orders before dispatch via credit card.
Ensuring Accuracy:
At Zetaish, we take great care to ensure that every piece of information provided on our website is accurate. This encompasses everything from the prices of our products to the detailed descriptions we offer. We want you to have complete confidence in your purchase. However, it's important to note that while we strive for accuracy, there may be occasional discrepancies. For instance, packaging might differ slightly from what's shown, or there may be subtle variations in color due to monitor settings. Despite these possibilities, we commit to delivering the best possible representation of our products.
Order Placement and Acceptance:
When you place an order with us, your satisfaction is our top priority. Upon receiving your order, we'll promptly send you an email to confirm its receipt. Additionally, we'll reach out with a phone call to verify all the details, ensuring accuracy and addressing any questions or concerns you may have. We need to confirm these details before proceeding further. Please note that your order will be formally accepted only once we've dispatched the products. This two-step process ensures clarity and transparency throughout the transaction.
Confirmation Process:
After you've submitted your order, we want to reassure you that it's in safe hands. You'll receive another email from us, acknowledging the receipt of your order. While this email confirms that we've received your request, it's important to understand that the acceptance of your order is contingent upon our ability to dispatch the products. Rest assured, we're dedicated to processing your order promptly and efficiently.
Possible Delays:
Despite our best efforts to streamline our processes, there may be instances where unforeseen circumstances cause delays in the delivery of your order. We understand how frustrating this can be, and we sincerely apologize for any inconvenience it may cause. Please know that we're constantly striving to minimize such occurrences, but certain situations, such as logistical challenges or unexpected disruptions, may occasionally impact our timelines. We appreciate your patience and understanding in such rare cases.
Ordering Procedures:
For our international customers, we offer the convenience of bank transfers for payment. Once you've confirmed your order, we'll reserve the selected items for you for a period of 40 hours. If payment is not received within this timeframe, we recommend contacting us to verify the availability of the products you wish to purchase. Within Pakistan, orders up to PKR 32,000 can be paid for via cash on delivery. However, for orders exceeding this amount, we require advance payment. Additionally, for orders that involve stitching services, full payment is required in advance to initiate the process.
Contact Information and Complaint Resolution:
Your satisfaction is our priority, and we're here to assist you every step of the way. If you have any questions, concerns, or feedback regarding your purchase, we encourage you to reach out to us. Our dedicated customer service team is available via email, phone, or in-person visits to our Lahore address. We value your feedback and are committed to addressing any issues promptly and effectively.
Email: zetaishofficial@gmail.com
Phone: +92-301-7948888
Address: DHA, Phase 3, Lahore
Governing Law and Jurisdiction:
Lastly, it's important to clarify the legal framework within which our transactions operate. These terms and conditions are governed by the laws of Pakistan. In the event of any disputes or disagreements, the courts in Lahore hold exclusive jurisdiction. This ensures that any legal matters are handled fairly and transparently, consistent with the laws of our country.