Returns & Exchanges
Zetaish believes in putting customers first! If you wish to exchange or refund your purchased item, our dedicated Customer Services team is ready to assist you.
For Domestic Orders:
- Eligibility: All products from www.zetaish.com can be exchanged or refunded within 10 days of delivery if they arrive damaged, in the wrong size, or are incorrect.
- Conditions for Exchange or Refund: Items must be unused, unwashed, with all tags intact, and in their original packaging. Please note that items used for photoshoots may not include extra fabric or embellishments unless specified on the website.
- Exchange or Refund Process: Notify us of your exchange or refund intention within 10 days of delivery. Share your tracking details and order number with our customer services team via phone or WhatsApp. Our representative will provide you with the return address in Lahore. Please note that shipping costs are to be borne by the customer.
- Refund Policy: Refunds are issued in the form of a one-time-use "coupon". For credit card transactions, the refunded amount will be returned to the original card.
- Cancellation Policy: You can cancel your order before it's processed. Zetaish reserves the right to cancel orders due to various reasons such as stock unavailability or payment issues.
For International Orders:
Reporting Damaged Items: Contact our customer services team with your order number and images of the delivered item showing the visible issue for evaluation.
Additional Notes:
- Processed or dispatched orders cannot be edited or canceled.
- If you refuse delivery or customs holds your parcel, we're not liable for refunds
- Refunds If an order is canceled before being dispatched, a refund may be issued to the credit card used for the purchase.